CANCELLATION POLICY

East West Essentials, we understand that plans can change. Please review our cancellation policy below.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Cancellation requests must be made before the order is shipped.

2. Non-Cancellable Orders

  • Orders that have already been shipped cannot be cancelled.

  • Customized, altered, or special-order products are non-cancellable.

3. Refund for Cancelled Orders

  • If the order is cancelled within the allowed time, the refund will be processed to the original payment method.

  • Refunds are typically processed within 5–7 business days.

4. COD Orders

  • COD orders can only be cancelled before shipment.

  • Repeated refusal of COD orders may lead to order restrictions.

5. Contact for Cancellation

For cancellation requests, contact us at:

East West Essentials
📍Mantra ITC, 3-4, Ram Chowk, Aanad Dhara Society, Mota Varachha, Surat, Gujarat 394101
📞 Phone: 8128198900

About East West Essentials

Crafted for Men Who Value Timeless Style

At East West Essentials, we believe true style is built on quality, confidence, and timeless design. Our goal is to offer premium men's fashion that combines modern trends with everyday comfort, helping every customer look and feel their best.

From carefully selected fabrics to attention to every detail, every product reflects our commitment to quality, durability, and exceptional craftsmanship.

Our Mission

East West Essentials was founded with a simple vision—to make premium men's fashion more accessible without compromising on quality.

We believe clothing should not only look stylish but also provide lasting comfort and confidence. Instead of following short-lived fashion trends, we focus on timeless wardrobe essentials that can be worn for years.

Our mission is to provide every customer with premium-quality products, honest pricing, outstanding customer service, and a shopping experience they can trust.

Our Story

Established in 2026, East West Essentials proudly serves customers through both our offline retail store and our online shopping platform.

Located in Surat, Gujarat, one of India's leading textile and fashion hubs, our store allows customers to personally experience our product quality, explore our collections, and receive personalized assistance before making a purchase.

Whether you visit our physical store or shop online from anywhere in India, our goal remains the same—to deliver premium menswear backed by genuine customer service and reliable support.

Why Choose East West Essentials?

  • Premium-quality men's fashion
  • Carefully curated collections
  • Comfortable and durable fabrics
  • Fair and transparent pricing
  • Secure online shopping
  • Trusted offline retail store
  • Fast shipping across India
  • Dedicated customer support
  • Quality inspection before every dispatch
  • Easy returns and exchanges according to our policy

Visit Our Store

We welcome customers to visit our physical store and explore our collections in person.

East West Essentials

3-4 Shop, Mantra ITC
Ram Chowk, Mota Varachha
Surat, Gujarat – 395100
India

Our knowledgeable staff is always available to assist with product selection, sizing guidance, and styling recommendations, ensuring every customer enjoys a comfortable and personalized shopping experience.

Our Commitment

Customer satisfaction is at the heart of everything we do.

Whether you shop in our retail store or through our website, we are committed to delivering premium products, honest service, and a seamless shopping experience.

Every order is carefully inspected, securely packed, and handled with attention to detail before reaching our customers.

We continuously improve our collections and services based on customer feedback because building long-term trust is more important to us than making a single sale.

Contact Us

Brand Name: East West Essentials

Store Address:
3-4 Shop, Mantra ITC
Ram Chowk, Mota Varachha
Surat, Gujarat – 395100
India

Email: contact@eastwest-essentials.com

Phone: +91 81281 98900

Store Hours:
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: Closed

Whether you're shopping online or visiting our store, we're always here to help with product inquiries, sizing assistance, order support, or any questions you may have.

Thank you for choosing East West Essentials. We look forward to welcoming you both online and at our store.